Customer Service Associate (1796 views)

Crystal Falls, MI
June 11, 2018

Victorian Heights Assisted Living, part of the Iron County Medical Care Facility (ICMCF) complex, seeks compassionate and energetic part-time Customer Service Associates to join their full-service team in Crystal Falls, Michigan.


To succeed, you must possess an ability to take direction and be flexible to work in a multitude of positions (as needed) including tenant care, food service, housekeeping, cleaning, personal care and tenant activities. This position requires a willingness to collaborate with other staff and be in good mental and physical condition as you care for our elderly, disabled and tenants of various care needs.



  • Carry out instructions of supervisors.
  • Assist in preparing and serving meals for tenants; obtain food and required supplies.
  • Assist in ordering, checking and storage of supplies.
  • Assist in washing dishes, maintaining kitchen and snack/beverage area.
  • Performs housekeeping duties such as cleaning/servicing apartments, bathrooms, recreational rooms, offices, laundry room, dining rooms, hallways, common areas; dusting, empty trash, sweeping, vacuuming, mopping floors.
  • Assist with arranging and setting up tenant activities such as card games, bingo, shopping trips, crafts, movie night, picnics, doctor appointments, exercise class, etc.
  • Assist tenants w/personal care necessary for daily living (bathing, dressing, transfers, medications, toileting).
  • Assist with lifting and transferring tenants, as needed.
  • Participate in in-service programs.


COMPENSATION/BENEFITS. Starting wage of $11.19 per hour with increases after 6 months and 1 year.  In addition, Victorian Heights Assisted Living offers a comprehensive package of benefits including medical, dental, vision, pension plan, paid vacation, paid sick time, life insurance, a uniform allowance and pay incentives for perfect attendance and picking up additional shifts. Hours worked in excess of 8 consecutive hours are paid at time and one-half.



  • High school diploma or GED, required.
  • Valid Michigan driver’s license, desired.
  • Ability to physically and mentally carry out the functions of this position which includes flexibility to work in various departments such as tenant care, food service, housekeeping, cleaning, and tenant
  • Ability to take initiative in delivering exceptional customer service to our tenants (elderly, disabled, etc.)
  • Excellent verbal communication skills with a professional demeanor that ensures trust, competence and compassion amongst peers and tenants.
  • Ability to manage and prioritize tasks.
  • Able to work in a position that has frequent interruptions and changes in priorities.


INTERESTED? Apply online below.

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